Returns and Exchanges
Compass Rose accepts returns on unused, unopened items. If you wish to return an unused item still in its original packaging, please use the contact page to let us know, and we’ll help you return your product.
If you receive a product that was damaged in shipping, Compass Rose will need to file a claim with the appropriate carrier. If you receive an item if that was damaged in shipping, please use the contact page to let us know, and we’ll file the claim.
If you believe your product to be defective or if it breaks during normal use, please use the contact page to let us know. And our discretion, we may issue a refund or a replacement item. In some circumstances, you will need to return the item to us for inspection. If we determine that the item was subject to unreasonable stress or used in a nonstandard way, we may not issue a refund.
Lost Packages
With mail order, a package may occasionally be lost, delivered to the wrong address or stolen. If Compass Rose is deemed responsible for the loss, we will be 100% responsible for the cost of the replacement item and postage. Also, in some cases a delivered package is stolen from the end user’s property. In these cases, CR can advise the end user to contact local law enforcement or to check with their homeowner’s insurance company. Common carriers use increasingly sophisticated proof of delivery technology including precise delivery GPS location and / or photos. With mail order there is a small risk of loss. Compass Rose will only be responsible for carrier losses that are deemed to be our fault.
Terms of Service
Welcome to Compass Rose Toolworks, LLC. (Referenced herein as “We” or “Us”). By using Compass Rose Toolworks, LLC’s website (the “Website”), products, and/or services, you acknowledge and understand that we do not guarantee any specific results or outcomes from the use of our products, services, or this Website. By using this Website, or purchasing products from this Website, you agree to the following Terms of Service, Privacy Policy, and other terms and provisions contained herein.
The content or products available from Compass Rose Toolworks, LLC may change from time to time, with or without notice. We do not warrant against errors in content or copy and reserve the right to make changes as necessary, including to these Terms of Service or our Privacy Policy.
We occasionally may share or recommend content from Third-Party sources (“Third-Party Content”), and are not responsible for any errors, omissions or accuracy of any such Third-Party Content. We expressly disclaim all warranties, whether express or implied, as they related to Third Party Content. By clicking any Third-Party Content link, or purchasing any Third-Party Content material, you do so at your own risk.
Intellectual Property Notice
Copyright © 2022 by Compass Rose Toolworks, LLC
Compass Rose ToolworksTM, Compass RoseTM,
Choice of Law and Place for Resolving Disputes
These Terms of Service, Privacy Policy and the policies, rules, and guidelines posted on this Website constitute the entire agreement between you and us and supersede all previous written or oral contracts. If any part of the Terms is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.
The law of the State of Ohio governs this agreement between you and us and any claim or dispute that you may have against us, without regard to its conflict of laws rules, and that the United Nations Convention on Contracts for the International Sale of Goods shall have no applicability. You further agree that any disputes or claims that you may have against us will be exclusively resolved by a court located in Cuyahoga County, Ohio. You irrevocably consent to the venue and jurisdiction of such courts.
BY AGREEING TO THIS AGREEMENT, YOU ARE: (1) WAIVING CLAIMS THAT YOU MIGHT OTHERWISE HAVE AGAINST US BASED ON THE LAWS OF OTHER JURISDICTIONS, INCLUDING YOUR OWN; (2) IRREVOCABLY CONSENTING TO THE EXCLUSIVE JURISDICTION OF, AND VENUE IN, STATE AND FEDERAL COURTS IN THE STATE OF OHIO OVER ANY DISPUTES OR CLAIMS YOU HAVE WITH US; AND (3) SUBMITTING YOURSELF TO THE PERSONAL JURISDICTION OF COURTS LOCATED IN CUYAHOGA COUNTY, OHIO FOR THE PURPOSE OF RESOLVING ANY SUCH DISPUTES OR CLAIMS.
Privacy Policy
Compass Rose Toolworks values your privacy. We do not sell your information to 3rd parties or share your information for commercial purposes.
The Compass Rose Toolworks, LLC Privacy Policy covers our treatment of personally identifiable information that may be collected when you are on the Compass Rose Toolworks, LLC website (the “Website”). This policy does not apply to the practices of companies that we do not own or control, or to individuals that are not under our supervisory Control.
We collect personal and non-personal information when you provide it to us in the course of using our Website. The personal information we may collect includes your name, mailing address, phone number, email address, credit card number, and financial information. The non-personal information that we may collect includes your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet Protocol (IP) Address. The non-personal information is not used by us to personally identify you and is not readily usable for that purpose.
When you make a purchase through our Website, we will collect your name, mailing address, telephone number, credit card number, email address, and other information that we request during the checkout process. In addition, if you communicate with us regarding the Website or any of our products or services we collect any information that you provide to us during the course of our communication.
We may use analytic and reporting technologies to record non-personal information such as Internet domain and host names, IP addresses, browser software, operating system types, click patterns, and the dates and times that the Website and our services are accessed by you. We may be in contract with a third party to help us manage, monitor, and optimize our Website and measure the effectiveness of our advertising, communications, and use of the Website. We may use web beacons and cookies for this purpose. A cookie is a small file placed on the hard drive of your computer or device. We will use cookies to track your use of the Website and the services and products we offer and sell and to provide you with a more personalized user experience. A web beacon is an often transparent graphic image that is placed on a web page or in an email that is used to monitor the behavior of the user visiting the Website or receiving the email. Cookies and web beacons used by us will not be linked to your personal information.
We use your personal information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our Website and the products we offer and sell, to collect credit card payments for purchases you make, and to provide customer support. We use the non-personal information we collect to track the use of the Website and to assist us in providing, maintaining, evaluating and improving our Website and the services and products we offer and sell.
We will share your personal information with other entities to protect or enforce our legal rights and policies, to protect or enforce the legal rights of a third party, or as we in good faith believe we are required to do so by law (for example, if we are required to respond to court orders, subpoenas or other legal process).
We may contract with various third parties who help us provide, maintain and improve the Website and the services we provide and the services and products we offer and sell and such third parties may have access to your personal information in order to perform their services. For example, we use a third party to process payments made to us, and subcontract out production, fulfillment, analytics, reporting or other operations. We may contract with third party contractors to help us manage, monitor and optimize our Website and the services and products we offer and sell. We may also use third party contractors to help us measure the effectiveness of our advertising, and communications. We will enter into confidentiality and non-disclosure agreements with all third parties that have access to your personal information which will prohibit them from using or disclosing your personal information except for the purpose of providing services to use. We intend to take commercially reasonable steps to enforce such non-disclosure and confidentiality agreements if and when we become aware of any violations.
In addition, the Website may contain content and plugins from social media platforms, like Facebook, Instagram, YouTube, and others. When you connect to these services, the third parties may store and/or access data (including through the use of cookies and other similar technologies) over which we do not have control. If you are logged into one of your social media accounts while visiting a webpage on the Website that contains a social media plugin, the social media plugin may allow the relevant social media platform to receive information that you visited the Website and link it to your social media account. We do not control these third-party platforms, and information collected is governed by the privacy statements of the third parties.
We may disclose non-personal information, in aggregate form, to potential strategic partners, advertisers, investors, customers, and others. You may not opt out of sharing this information.
We consider protecting the security of your personal information very important. When you enter sensitive information such as a credit card number on our order forms, we encrypt that information using secure socket layer technology (sometimes referred to as “SSL”).
We follow generally accepted industry standards to protect personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we do not guarantee absolute security. We are not responsible for the unauthorized acts of others and we assume no liability for any disclosure of information due to errors in transmission, unauthorized third party access (such as through hacking) or other acts of third parties, or acts or omissions beyond our reasonable control.
You will be able to access third party websites directly from the Website. This Privacy Policy does not apply when you access third party websites. We cannot control how third parties may use personal information you disclose to them, so you should carefully review the privacy policy of any third party website you visit before using it or disclosing your personal information to its provider.
You may opt-out from having your personal information used for certain purposes. For example, if you purchase a product or service but do not wish to receive any additional marketing material from us, you may indicate your preference on our order form.
If you no longer wish to receive any promotional or other communications from us, you may opt-out by following the instructions included in each email communication.
If you are a resident of the State of California, you are entitled to request information regarding the disclosure of your personal information to third parties for direct marketing purposes. Please note that we do not share your personal information with non-affiliated third parties for such purposes.
This privacy policy is subject to change from time to time, with or without prior notice to you.
Contacting Us
If you have any questions about the Terms of Service, Intellectual Property Notice, Informational Content Disclaimer Policy, or Privacy Policy, please use the Contact page.
Effective as of December 12th, 2022.
Terms
and
are trademarks of Compass Rose Toolworks, LLC and may not be used without the express written consent of Compass Rose Toolworks, LLC.
All text, graphics, audio files, downloadable content, and other works made available through this website are the copyrighted works of Compass Rose Toolworks, LLC. All Rights Reserved. Any unauthorized redistribution or reproduction of any copyrighted materials on this website is strictly prohibited. Other systems, processes, or products may be protected by other intellectual property laws, including those pertaining to the protection of copyrights, trademarks, service marks, and patents, and security components that protect digital information. Except as expressly authorized by us, you agree not to sell, recreate, modify, redistribute, create derivative works of any part of the products or services provided by us. We reserve all other rights not granted in these terms and conditions.
Informational Content Disclaimer Policy
THE INFORMATION AND ANY DOWNLOADABLE MATERIALS PROVIDED ON THIS WEB SITE ARE PROVIDED “AS IS” AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABILITY OF ANY COMPUTER PROGRAM OR SOFTWARE, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY OF INFORMATIONAL CONTENT, OR SYSTEM INTEGRATION, OR NON-INFRINGEMENT. COMPASS ROSE TOOLWORKS, LLC.’S MAXIMUM LIABILITY FOR ANY INACCURATE INFORMATION OR MATERIALS AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE AMOUNT PAID BY YOU FOR THE INFORMATION RECEIVED (IF ANY). COMPASS ROSE TOOLWORKS, LLC. IS NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, LOSS OF BUSINESS, LOSS OF PROFITS OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.